Tên bài báo:
Trapezoidal Fuzzy AHP and Fuzzy Comprehensive Evaluation Approaches for Evaluating Academic Library Service- Tác giả:
- Đỗ Quang Hưng
- Tham gia cùng:
- Tạp chí:
- World Scientific and Engineering Academy and Society Transactions on Computers
- Năm xuất bản:
- 2015
- Trang:
- Từ trang 607 đến trang 619
- Lĩnh vực:
- Công nghệ thông tin
- Phạm vi:
- Quốc tế
Tóm tắt:
Academic libraries contribute to educational processes; therefore, the evaluation of library services plays an important role in enhancing a university's quality. In this paper, we propose a novel framework for academic library service evaluation based on the combination of fuzzy analytical hierarchy process (FAHP) and fuzzy comprehensive evaluation method. Specifically, the evaluation hierarchical structure is established and then the criterion and attribute weights are determined by the trapezoidal FAHP method. Employing the FAHP in group decision-making facilitates a consensus of decision-makers, and reduces uncertainty in decision-making. The evaluation of the academic library service can then be conducted by the use of the comprehensive evaluation method. A case application is also used to illustrate the proposed framework. The application of this framework can make the evaluation results more scientific, accurate, and objective. It is expected that this work may serve as a tool for managers of higher education institutions in improving the educational quality level.
